In the event it is necessary for any reason for goods to be returned the purchaser shall first contact Oliver IGD Ltd to explain the reason for return and to obtain a Return Goods Number (RGN). Returns will be accepted subject to condition up to 60 days from despatch date from IGD. Once agreed and using the reference provided the goods can then be returned to us, carriage paid, clearly marked with the RGN number. Our obligation to repair or replace the product can only subsist where an RGN number has been issued. If goods are returned without an RGN number then the product will be returned to the purchaser in their delivered state.